At TUTT, we continuously enhance our services to provide a seamless shopping experience. We are excited to introduce key updates to our return policy, technical support, warranty claims, shipping, local delivery, and Toronto curb-side pickup.
Extended Return Policy: Now 30 Days
We’ve extended our return policy from 14 days to 30 days, giving you more flexibility and confidence in your purchases. For details on return eligibility and the process, visit our Return Policy.
Enhanced Technical Support for Portable Monitors
Need assistance with your portable monitor? Our new support request form makes it easy—simply submit your request, and a technician will call you within 90 minutes during business hours (9 AM to 5 PM Eastern Time). This service is available for all TUTT, Best Buy, Walmart, and Amazon orders. Ensure you have your order number ready. Access the form here: Technical Support Request.
Simplified Warranty Claim Process
We’ve streamlined the warranty claim process with a dedicated request page. Just fill out the form and provide the required details for faster processing. Learn more and submit your claim here: Warranty Policy.
Shipping Updates: New Cutoff Times
• Canada Post Shipments: Pickups are scheduled for 11 AM daily, weather permitting. Weekend orders will be picked up on the next business day. For more details, visit our Shipping Policy.
• UPS Express via Stallion Express: The cutoff time for UPS Express shipments is 3 PM. All packages, including those with UPS labels, are picked up by Stallion Express.
Exclusive Local Delivery for TUTT Store Customers Toronto Area
We now offer same-day delivery within a 15 KM radius of our North York office:
• Orders between $650 and $950: Same-day delivery is available for $60, fulfilled by TUTT staff or an arranged courier service.
• Orders over $950: Enjoy free same-day delivery by TUTT staff or an arranged courier service.
Toronto Curb-Side Pickup Resumes
Curb-side pickup is now available again at our North York location. Orders are usually ready for pickup within 12 business hours or less. Simply select this option at checkout, and we’ll notify you when your order is ready.
Image: AI Generated
Coming Soon: Brampton Storage Pickup & Shipping
We’re expanding! Soon, you’ll have the option to pick up orders or ship directly from our Brampton storage facility. Stay tuned for updates.
At TUTT, we are committed to improving your shopping experience with efficient service and support. For any questions or assistance, visit our Contact Page.
Thank you for choosing TUTT!
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TUTT is a Canadian consumer electronics brand within the TakCan Inc. ecosystem, supported by local operations, fulfillment flow, technical support, and connected brands including iLoop and Good Dragons.
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