Warranty Support
Submit a Warranty Request
Please review the warranty details before submitting your request.
If your product requires warranty support, please provide your order number, purchase platform, product name, and clear details of the issue. Photos, videos, or screenshots may help our team review your request faster and determine the appropriate next step.
- Include the order number and purchase platform, such as TUTT.ca, Walmart, Best Buy, Amazon, or another marketplace.
- Describe the issue clearly and include photos or videos when available.
- Warranty support is reviewed based on TUTT policy and the marketplace policy where the product was purchased.
Official marketplace channels where TUTT products may be supported under applicable platform and TUTT warranty policies:
Portable Monitor Technical Support
If your question is related to a portable monitor setup, display connection, cable use, driver installation, or troubleshooting, please visit our Technical Support Request page. You can find helpful articles, videos, and submit a support ticket if technician follow-up is required.
Technical Support Request ›Before Submitting
Warranty requests should include complete order details, the purchase platform, product photos or videos, and a clear description of the issue. Missing information may delay review by our support team.
Review Warranty Policy ›
Optional Paid Repair Service
Optional Paid Repair Service for LCD-Based TUTT Products
TUTT™ may offer an optional paid repair assessment service for selected products within its own brand ecosystem, including portable monitors, laptop screen extenders, smart displays, digital calendars, digital photo frames, and related LCD-based products. This service is designed as a customer-support option for display-based products that may require service review outside the standard warranty process.
As a Canadian company with one of the largest portable monitor and smart display categories in Canada, TUTT may be able to provide a more practical and affordable service path for eligible LCD-based products depending on model, condition, parts availability, and technical feasibility.
This service is separate from warranty coverage. Customers who believe their issue qualifies as a verified manufacturer defect may still submit a warranty request. Choosing this optional paid repair path does not remove, reduce, replace, or waive any warranty rights that may apply under the TUTT™ Limited Manufacturer Defect Warranty or applicable law.
Warranty Rights Remain Separate
- Customers may still request warranty review if they believe the issue is a verified manufacturer defect.
- This paid path is optional and intended for customers who prefer a different service route.
- This service does not replace or limit applicable warranty rights.
Eligible Product Categories
- TUTT™ portable monitors and laptop screen extenders.
- iLoop™ smart displays, digital calendars, and digital photo frames.
- Related LCD or display-panel products within the TUTT™ / iLoop™ ecosystem.
Important Service Limitations
This optional paid repair service may be available only for selected products sold under the TUTT™ or iLoop™ brand ecosystem.
This service is not available for third-party brands, non-TUTT™ products, non-iLoop™ products, counterfeit products, unauthorized products, or products that cannot be verified as part of the TUTT™ / iLoop™ brand ecosystem.
- TUTT is not required to accept every paid repair request.
- A request may be declined if the product is unsafe to service, severely damaged, liquid-damaged, modified, tampered with, missing essential parts, unsupported, counterfeit, or not identifiable.
- Availability depends on product model, condition, parts availability, LCD panel availability, repair tools, service capacity, original purchase verification, and technical feasibility.
Before Review
- Product model number or SKU.
- Purchase platform or store name and purchase date.
- Order number, if available.
Required Evidence
- Detailed description of the issue.
- Clear photos and videos of the product condition.
- Photos or videos of the LCD, cable setup, power source, and accessories where relevant.
How the Paid Repair Review Works
1
Customer submits product details, issue description, and required photos or videos.
2
TUTT reviews model, condition, parts availability, repair feasibility, and service capacity.
3
If available, TUTT may provide estimated cost, service scope, shipping instructions, and terms.
No paid repair work will be performed without customer approval. The customer may accept or decline the estimate before any paid work begins.
What Paid Repair Service May Include
- Inspection and diagnosis.
- LCD or display-panel replacement.
- Internal component service or replacement parts.
- Service review or, where appropriate, replacement with a similar or equivalent product.
TUTT does not guarantee that a product can be repaired, restored to factory-new condition, cosmetically restored, upgraded, exchanged, or replaced.
Paid repair requests may involve diagnostic fees, labour fees, parts costs, shipping costs, taxes, or other service-related charges. Fees may be non-refundable once inspection, diagnosis, labour, parts ordering, or repair work has started, unless otherwise required by applicable law or expressly stated in writing by TUTT™.
Request Optional Paid Repair Service
Customers who want to request this optional paid repair assessment may contact TUTT with the subject line Paid Repair Service Request. Please include the product model, purchase platform, purchase date, issue description, and clear photos or videos of the product condition.
