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Contact TUTT™ Canada

We’re Ready to Help

Contact us about your order, return, package, damaged delivery, product question, or any general inquiry.

1

Marketplace Orders

For orders from Walmart, Best Buy, Amazon Canada or TUTT.ca, please include your order number.

2

Returns and Packages

For a return, missing package, damaged package, or delivery issue, please provide the relevant order and shipment details.

3

General Questions

For product information or any general question, briefly explain how our team can assist you.

All inquiries are answered within one bussiness day.
Return Support

Return Request Information

Please review these details before submitting a return request.

If you would like to return an item, please make sure your request includes the correct order information and is submitted using the same email address used at checkout. Before submitting, we recommend carefully reviewing our Return Policy to confirm eligibility, timelines, product condition requirements, and any return-related instructions.

Read Return Policy
  • Use the same email address used to place your order.
  • Include your order number in the return request submission.
  • Read our Return Policy before submitting your request.

Return Request
General Contact Form

How Can We Help?

Use this form for questions about your order, shipment, package, product, marketplace purchase, or any general inquiry. Our team will respond within 24 business hours.

Need to Start a Return?

Please complete our dedicated Return Request Form so your request can be processed correctly.

Email TUTT Support info@tutt.world
Thanks for contacting us. We'll get back to you as soon as possible.
Portable Monitor Technical Support

Technical Support for Portable Monitors

Interactive technical support for TUTT portable monitors and laptop screen extenders purchased from TUTT.ca, Best Buy Canada, Amazon, Walmart, or other supported platforms.

Support for dual, triple and quad portable monitor setup
Purchased from all supported sales platforms
Interactive technical support by email, voice, phone or video call
Technician response normally within 90 minutes during business hours ET
Complete the diagnostic form first so our technician can identify the product, cable method, driver status and exact setup issue.

TUTT™ Portable Monitor Support — Diagnostic Form

Select your product, connection type, operating system and setup issue. The form generates a structured email for technical support.

Before You Submit

This request is for TUTT portable monitors and laptop screen extenders. Please attach a clear setup photo when sending the generated email. The photo should show your laptop, monitor, cable order, adapters and power connection.

Customer and Order Verification

Optional, but helpful for phone or video call support.
Optional.

Product Selection

Type a model number or product title. Example: typing “S6” will load the matching S6 product if available in the uploaded CSV.
Selected TUTT product image
Selected Product

Product setup details will appear here.

Open Product Page / Setup Instructions

Screen Setup and Connection Type

Optional for single-screen cases; recommended for dual/triple/quad setups.

H5 / H6 Converter Cable Diagnostic

Watch H5 / H6 Connection on Product Page

Operating System and Driver Check

This section is highlighted because many portable monitor issues are related to the operating system, driver version, or permission to install display drivers.

Open Latest Driver / Setup Instructions

Device Permission

Triple / Quad Screen Power and Top Screen Check

Triple and quad screen extender models may require proper PD power support. If the top screen is not displaying, confirm the power adapter is connected.

Issue Description — Text or Voice

Recommended. If speaking is easier, record a short voice note below.
Optional Voice Note

Record a short voice note, download the audio file, and attach it to the support email before sending.

Voice note is optional. Your browser may ask for microphone permission.

Required: Attach a Clear Photo of Your Current Setup

Please attach at least one clear photo showing your laptop, connected monitor, cables, adapters, power connection and screen issue if visible.

Without a setup photo, our technician may not be able to identify the exact cable order, adapter position, power issue or display problem.

Required Confirmations

Complete the required fields and confirmations to generate the technical support request email.

Generated Technical Support Email

Please copy this email and send it from the same email address used for the original purchase.

Your Technical Support Reference Number
TUTT-TS-0000

Please keep this reference number until your support request is completed.

Open Email App

The Open Email App button cannot attach photos or voice notes automatically. Please attach your setup photo and downloaded voice note manually before sending.

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