Verified Product FAQReviewed support knowledge for customers
Product Questions & Answers
Frequently Asked Questions
Helpful answers about product setup, compatibility, connection, usage, and support.
Can I easily share photos with my family using the iLoop digital photo frame?
Absolutely! The iLoop frame connects to WiFi and works with the Frameo app, allowing you and your family to send photos directly to the frame via the app or email. It's a simple way to keep your loved ones' memories updated in real time without any complicated setup.
Is the touchscreen easy to use, especially for seniors or kids?
Yes, the 15.6" Full HD IPS touchscreen is designed with pinch, crop, and zoom controls that feel intuitive and responsive. Many customers, including seniors and parents, have praised how straightforward it is to navigate and adjust photos without needing tech skills.
Do I need an internet connection to view photos on this frame?
Not at all! While WiFi lets you receive new photos quickly, the iLoop frame also has an offline mode where you can enjoy your preloaded photos anytime without internet. Plus, with 32GB of built-in storage and SD card support, you have plenty of space to store and view photos directly.
Can I mount this frame on the wall, or is it just for tabletops?
You can do both! The iLoop digital photo frame comes with flexible options — it's perfect for setting up on a tabletop with its stand or mounting securely on a wall. This makes it easy to display your favorite pictures wherever they fit best in your home.
Is this digital photo frame a good gift option?
Definitely! The iLoop frame arrives in premium gift packaging and includes a thoughtful Gift Mode, letting you preload photos before the recipient even opens it. Its elegant black or white design, easy setup, and user-friendly features make it a heartfelt present for birthdays, anniversaries, or family milestones.
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TUTT Gift Service
Simple gift note service
Send it with a personal touch.
Choose a TUTT product, add one greeting card, and send us the message exactly the way you want it included.
Option 1 · Checkout NoteLeave your message at checkout. We handwrite it on the selected card.
Option 2 · Custom 4×6 NoteCreate your note here, download it, and email it with your order number.
Hi Mom, Happy Mother's Day. I may not be there, but my heart is with you.
Love, Sara ♡
Use checkout notes or create your own handwritten-style note here for a more personal gift delivery.
1
Choose the product
Select the TUTT product you want to send as a gift.
2
Add a greeting card
Add one of the two greeting card options to your cart.
3
Add your message your way
Leave your message in the checkout note or create it on this page and send it to us after placing the order.
Greeting card options
Choose one greeting card option for your gift order. Use View Card to inspect the card photos, Add to Cart to add it directly through Shopify, or Go to Product Page for the full product page.
Want your own handwritten layout printed?
If you prefer to send your own handwritten note or small black-and-white drawing, use the 4 × 6 note designer below. After placing your order, download the image and email it to us with your order number.
Printing note: this is for black-and-white text and simple line drawings only. Photo printing is not supported for this service.
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Your message updates live here. Use Draw mode when you want to add a small handwritten line drawing with your mouse or finger.
Email request generator
After downloading the 4 × 6 note image, generate the email request below. Name, email, and order number are required so our team can locate the correct order.
Reminder: please attach the downloaded 4 × 6 PNG image to your email before sending. Custom note images are reviewed only to confirm they are appropriate for inclusion and do not contain offensive or unsuitable content.