30-Day Return Policy
Simple, fair, and transparent.
Aligned with Canadian retail return standards.
48H Fast Track Return
Just delivered and not right for you?
For eligible purchases made directly on TUTT.ca and delivered in Canada, submit the Return Form within 48 hours of delivery. We will provide a prepaid return label, and the eligible return will receive a full refund after receipt and verification. No written explanation is required.
An item received damaged, defective, as the wrong item, or not compatible must be reported within 48 hours of delivery. Photos or video may be requested only to document damage, a defect, or a wrong item.
30-Day Return Window
After the first 48 hours, an eligible return may still be requested within 30 days of the purchase date.
Under the standard return process, the customer is responsible for return shipping costs. The return must meet all eligibility and condition requirements below.
Return Eligibility
Required for Every Return
All returned items—including 48H Fast Track returns—must be like-new and unused, with all original packaging, manuals, accessories, labels, and included components.
- Submit the request within 30 days of the purchase date using the email connected to the order.
- An item received damaged, defective, as the wrong item, or not compatible must be reported within 48 hours of delivery. For eligible direct purchases delivered in Canada, TUTT provides a prepaid return label, and the return is processed for a full refund after receipt and verification.
- Items showing use, activation, pairing, registration, installation, software modification, or handling beyond inspection are not eligible.
- Open Box and Refurbished items follow the same policy unless different terms were provided in writing.
- Drones are final sale and cannot be returned.
How to Return an Item
1
Submit the Form
Use the order email and include the order number. Standard requests include a reason; 48H Fast Track does not.
2
Receive Instructions
Once approved, TUTT sends the return instructions and, when eligible, the prepaid label.
3
Ship with Tracking
Ship the complete item within 4 business days. Tracked packages only; no walk-in or drop-off.
4
Inspection & Refund
The return is inspected and processed within 4 business days after it is received.
Return Location
Approved returns are sent by tracked carrier to our authorized return location in Brampton, Ontario, Canada.
The complete return address is provided with the approval instructions. The location does not accept walk-ins or customer drop-offs.
Inspection & Verification
Every returned item is inspected before a refund, exchange, or final outcome is completed.
- Serial records and shipment photos may be used for verification.
- High-value electronics and products with screens or activation features may receive additional inspection.
- A return that does not meet the policy may be declined and shipped back to the sender.
Marketplace Purchases
Best Buy Canada, Walmart, Amazon, and other marketplace purchases may also be subject to the platform’s return rules, communication requirements, and order-validation process.
TUTT may request the order number, purchase platform, purchaser details, photos or videos, tracking information, and relevant marketplace communication.
